Telephone Upgrade

Photo of girl, reaching high, looking at palm

Growth is good. But, it seldom comes without some growing pains.

While we transition to a new phone system to better serve you, your calls to us may experience longer hold or response times than usual. As several of our phone numbers, especially individual branch numbers, are currently unavailable, please utilize the appropriate phone number below. Be assured, we expect to return to our regular efficiency as soon as possible.

Department Phone
Member Service 336-662-6200
Call 24 - account access
by interactive voice response (IVR)
336-662-6201
Lending 336-662-6202
Home Equity 336-662-6203
Mortgage / Home Loan 336-662-6206
Collections 336-662-6204
Department Phone
Debit Card Activation
New card number
800-972-0380
Debit Card Activation
Replaced with same card number
877-296-2736
Debit Card Lost or Stolen 800-528-2273
Credit Card Activation
New card number
800-456-6870
Credit Card Lost or Stolen 800-991-4964

Texting Now Available

Non-functional image of the WebText Button

Try our new WebText feature. Click or tap on the WebText icon (shown here at left) appearing in the lower-right of your browser window. Or, text us at any of the numbers below. If you have trouble reaching us by phone and prefer not to text, you can text us to simply request a callback. This will also allow you to avoid waiting on the line.

Department Text
Member Service 336-662-6200
Lending 336-662-6202
Collections 336-662-6204
Mortgage 336-662-6206