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Debit Card Processor Upgrade

We're excited to inform you about an upgrade to our debit card processor, designed to enhance your banking experience for many years to come. This upgrade will include new convenience features; more to come on this later. For now, you can immediately take advantage of the ability to change your own PIN using our new PIN Now automated phone service.

Important Notice for Debit Card Holders

The upgrade is now complete. However, a small number of our debit card holders may be experiencing temporary service disruptions due to their PIN unsuccessfully moving to the new system. If you are experiencing issues with PIN-based transactions, re-establishing your PIN should remedy this for you. For security reasons, we cannot do this for you.

To re-establish your PIN or to change it, please call our automated PIN Now service at 866-985-2273.

  Phone Number
PIN Setup/Reset 866-985-2273

When Re-establishing Your PIN:

  1. Have Your Card Ready: Information from your debit card will be required.
  2. Provide Identification: Be prepared to enter the last four digits of the primary account holder’s social security number.
  3. Call from Your Registered Phone Number: You must call from the primary phone number associated with your Summit Credit Union membership.

Temporary Service Interruptions

  • In-Branch Instant-Issue Debit Card Replacements: This service will remain unavailable for a few more weeks as we complete the necessary hardware and software installations. If necessary, our call center and branch staff are available to assist you with placing a rush order for lost or stolen card replacements.
  • Card Controls in the Digital Banking App: This feature for temporarily blocking or unblocking your cards will be unavailable for a few months while our digital banking and card processor work to bring this important service back to the Summit CU mobile app as soon as possible.

We understand the importance of reliable service and are committed to providing you with the quality and support you expect. Thank you for your patience and understanding as we continue to improve our services.

If you have any questions or need further assistance, please don’t hesitate to reach out to us by calling or texting 336-662-6200.