System Upgrade
Beginning September 12 and ending September 15, we will complete an important upgrade to our systems.
"This System Upgrade is a huge milestone in our constant efforts to improve our technology, strengthen security, and better meet the financial needs of our members. As we have for the past 90 years, we remain committed to serving you and putting you first for the next 90 years and beyond."
— Sam Whitehurst, President & CEO
Important Information
All Branch Lobbies and Drive-Up Teller Services will be closed Monday, September 15.
Debit and Credit Cards will work on a limited available balance basis, beginning Friday, September 12. Balance inquiries will not be available. We recommend keeping some extra cash or alternative payment options available during this period. Normal operations for debit and credit cards will resume by Monday, September 15 after 10 am.
ATMs will be available for cash withdrawals on a limited available balance basis during the upgrade weekend.
Direct Deposits will be processed on the effective date provided by the payer. After 6:00 PM ET Friday, September 12, you will not be able to perform mobile deposits or account inquiries until Monday, September 15 after 10 am.
Future Home Equity Loan and Line of Credit Statements will be combined with other month-end account statements.
Your October statement may look a little different due to our System Upgrade. Your account activity will be split into two sections: September 1-12 and September 13-30, followed by a year-to-date summary. The normal layout will resume in your next statement.
Your telephone banking experience with CALL 24 will be even better with a new simplified menu, better voice recognition, and now includes a Spanish option! Stay tuned for important updates on our updated service.
Our Senior Club is being renamed Legacy Club. New name, same great perks! Stay tuned for more updates!
Be Prepared Before the Upgrade
The System Upgrade will begin Friday, September 12 at 6:00 PM ET. Once it begins you will be unable to log-in to Digital Banking, make deposits, or check transactions or balances until after the System Upgrade is complete.
Be Prepared
- Note Account Balances: Check your account balances and make a note (take a screen shot or save a screen print). Again, transaction and balance inquiries will be unavailable during the System Upgrade.
- Finalize Transaction Schedules: Schedule or make any changes to previously scheduled transfers, payments, or bill payments. For payments scheduled through Bill Payer during the System Upgrade, we recommend moving the effective date to Thursday, September 11 or earlier. Scheduled transfers should also be reviewed once Digital Banking becomes available to see if the transfer occurred as expected. If not, we suggest you make the transfer manually. Normal scheduled transfer operations will return after the System Upgrade.
- Keep Cash On-Hand: We expect credit and debit cards to work during the System Upgrade. However, temporary debit and credit card limits will be in-effect. So, we recommend keeping some cash handy during this period.
Service Availability Schedule
| Staff-Supported Services | Thursday Sept 11 |
Friday Sept 12 |
Saturday Sept 13 |
Sunday Sept 14 |
Monday Sept 15 |
Tuesday Sept 16 |
|---|---|---|---|---|---|---|
| Branch lobby service | Normal | Normal | Normally unavailable | Unavailable | Normal | |
| Branch drive-up service | Normal | Normal | Normally unavailable | Unavailable | Normal | |
| Member Service Call Center | Normal | Normal | Normally unavailable | Unavailable | Normal | |
| Self-Service and Third-Party Services | Thursday Sept 11 |
Friday Sept 12 |
Saturday Sept 13 |
Sunday Sept 14 |
Monday Sept 15 |
Tuesday Sept 16 |
| Website Digital Banking | Normal | Until 6 PM | Unavailable | After 10 AM | Normal | |
| Digital Banking app | Normal | Until 6 PM | Unavailable | After 10 AM | Normal | |
| Bill Payer payments | Normal | Until 6 PM | Unavailable | After 10 AM | Normal | |
| Call 24 telephone banking | Normal | Until 6 PM | Unavailable | After 10 AM | Normal | |
| Pay 24 online loan payment | Normal | Until 6 PM | Unavailable | After 10 AM | Normal | |
| Zelle® | Normal | Until 11 AM | Unavailable | After 10:30 AM | Normal | |
| Co-Op Shared Branch service | Normal | Until 6 PM | Unavailable | After 10 AM | Normal | |
| Card-Based Services | Thursday Sept 11 |
Friday Sept 12 |
Saturday Sept 13 |
Sunday Sept 14 |
Monday Sept 15 |
Tuesday Sept 16 |
| ATM cash withdrawal | Normal | Limited | Limited | After 10 AM | Normal | |
| Debit card transaction | Normal | Limited | Limited | After 10 AM | Normal | |
| Credit card transaction | Normal | Limited | Limited | After 10 AM | Normal | |
| Card-based balance inquiry | Normal | Unavailable | Unavailable | After 10 AM | Normal | |
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.