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System Upgrade
Our System Upgrade will be complete in mid-September. Learn more about what you may need to know.

"This System Upgrade is a huge milestone in our constant efforts to improve our technology, strengthen security, and better meet the financial needs of our members. As we have for the past 90 years, we remain committed to serving you and putting you first for the next 90 years and beyond."

— Sam Whitehurst, President & CEO

Collage of credit and debit cards, ATM, and bank card reader

Important Information

All Branch Lobbies and Drive-Up Teller Services will be closed Monday, September 15.

Debit and Credit Cards will work on a limited available balance basis, beginning Friday, September 12. Balance inquiries will not be available. We recommend keeping some extra cash or alternative payment options available during this period. Normal operations for debit and credit cards will resume Tuesday, September 16.

ATMs will be available for cash withdrawals on a limited available balance basis during the upgrade weekend.

Direct Deposits will be processed on the effective date provided by the payer. After 6:00 PM ET Friday, September 12, you will not be able to perform mobile deposits or account inquiries through Tuesday, September 16.

Carefully watch Scheduled Transfers through Digital Banking to see if they have occured as expected over the System Upgrade weekend. 

Future Home Equity Loan and Line of Credit Statements will be combined with other month-end account statements.

Be Prepared Before the Upgrade

System Upgrade Planning

 

The System Upgrade will begin Friday, September 12 at 6:00 PM ET. Once it begins you will be unable to log-in to Digital Banking, make deposits, or check transactions or balances until after the System Upgrade is complete.

Be Prepared

  • Note Account Balances: Check your account balances and make a note (take a screen shot or save a screen print). Again, transaction and balance inquiries will be unavailable during the System Upgrade.
  • Finalize Transaction Schedules: Schedule or make any changes to previously scheduled transfers, payments, or bill payments. For payments scheduled through Bill Payer during the System Upgrade, we recommend moving the effective date to Thursday, September 11 or earlier. Scheduled transfers should also be reviewed once Digital Banking becomes available to see if the transfer occurred as expected. If not, we suggest you make the transfer manually. Normal scheduled transfer operations will return after the System Upgrade.
  • Keep Cash On-Hand: We expect credit and debit cards to work during the System Upgrade. However, temporary debit and credit card limits will be in-effect. So, we recommend keeping some cash handy during this period.
Chart of System Upgrade dates

Service Availability Schedule

Service Type Thursday
Sept 11		 Friday
Sept 12		 Saturday
Sept 13		 Sunday
Sept 14		 Monday
Sept 15		 Tuesday
Sept 16
Staff-Supported Services            
Branch lobby service Normal Normal Normally unavailable Unavailable Normal
Branch drive-up service Normal Normal Normally unavailable Unavailable Normal
Member Service Call Center Normal Normal Normally unavailable Unavailable Normal
Self-Service and Third-Party Services            
Website Digital Banking Normal Until 6 PM Unavailable After 10 AM Normal
Digital Banking app Normal Until 6 PM Unavailable After 10 AM Normal
Bill Payer payments Normal Until 6 PM Unavailable After 10 AM Normal
Call 24 telephone banking Normal Until 6 PM Unavailable After 10 AM Normal
Pay 24 online loan payment Normal Until 6 PM Unavailable After 10 AM Normal
Zelle® Normal Until 6 PM Unavailable After 1 PM Normal
Co-Op Shared Branch service Normal Until 6 PM Unavailable After 1 PM Normal
Card-Based Services            
ATM cash withdrawal Normal Limited Limited After 10 AM Normal
Debit card transaction Normal Limited Limited After 10 AM Normal
Credit card transaction Normal Limited Limited After 10 AM Normal
Card-based balance inquiry Normal Unavailable Unavailable After 10 AM Normal

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.