Urgent Messages

Coronavirus (COVID-19) Updates

New Hours updated 4/1/2020.

Call Center Services: All call center services are now available Monday - Thursday, 8:30am - 5:00pm and Friday, 8:30am - 6:00pm. Call 336-662-6200 or 800-632-0210 to speak with a representative.

Branch Services: Drive thru window service only is available Monday through Thursday, 8:30am - 5:00pm and Friday, 8:30am - 6:00pm. Raleigh branch service is available through the branch service window located beside the entrance door.

To ensure the health and safety of our members, business partners, employees and their families, we have temporarily limited lobby access to scheduled appointments only. To schedule an in-branch appointment, please call our Member Service Call Center at 336-662-6200 or 800-632-0210. When an appointment is requested, all efforts will be made to fulfill the underlying requests remotely. All teller transactions must be completed through the drive-thrus.

As we track the latest updates to the COVID-19 public health crisis, we encourage you to take advantage of a variety of remote delivery services:

  • Pay 24: You can make loan payments conveniently using a credit or debit card using the Pay 24 service. Pay 24 is available in Home Banking 24 and the Mobile 24 app. Click here for immediate access to the Pay 24 service.
  • Mobile 24: Mobile 24 is your branch on-the-go 24/7. Access your account(s) right from your mobile device. View your account balances and transaction history, apply for loans, deposit checks, transfer funds between accounts, surcharge-free ATMs, and so much more.
  • Home Banking 24: Manage your account online 24/7 with Home Banking 24. View your account balances and transaction history, apply for loans, transfer funds between accounts, and so much more.
  • Call 24: Call 24 Telephone Banking is available 24/7 and allows you to check balances, transfer funds, make loan payments, and check on deposits and withdrawals. Call 336-662-6201 or 800-522-4212.
  • Surcharge-Free ATM Network: We have over 56,000 surcharge-free ATMs nationwide and in some foreign countries. Look for Allpoint surcharge-free ATMs in these retailers: Target, Speedway, Costco, Walgreens, CVS, Harris Teeter, and many more. You also have access to State Employees Credit Union (Cash Points), Truliant Federal Credit Union, Coastal Federal Credit Union, Allegacy Federal Credit Union, and Piedmont Advantage Credit Union's ATMs surcharge-free. Find ATMs nearest you by visiting SummitCU.org or through our Mobile 24 app.

Thank you for your flexibility and patience during this time as we respond to the latest updates regarding COVID-19 guidelines with a mindset of how we can provide creative solutions during challenging times. As our world changes, we will be here to provide the financial assistance you need. Should the need arise, we will provide you further updates through email, our website, and social media. For additional information on the coronavirus, visit CDC.gov.

Remember, we are here for you. Do not hesitate to reach out to us with questions or concerns related to your financial well-being during this time.