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NOTE: CONSISTENT WITH OUR POLICY, WE RESERVE THE RIGHT TO REFUSE OR TERMINATE IMMEDIATELY AND WITHOUT PRIOR NOTICE ALL OF THE FOLLOWING PRIVILEGES OF MEMBERSHIP TO ANY MEMBER(S) WHO CAUSE THE CREDIT UNION ANY UNREIMBURSED LOSS IN ANY AMOUNT.

By establishing and using an electronic funds transfer service or access device, you agree to the following terms and conditions governing your and our rights and responsibilities concerning electronic fund transfer services offered to you by the Credit Union and any amendments. Electronic funds transfers ("EFTs") are electronically initiated transfers of money including, but not limited to direct deposits, automated teller machines ("ATMs"), Point of Sale ("POS") terminals, Visa Debit Card, Digital Banking, Bill Payer, and Call 24 transfer service involving your deposit accounts at the Credit Union.

The terms of this Agreement apply to both consumer and business members, except as specifically provided in this Agreement. For consumer accounts, the primary account holder may enroll in Electronic Services and is responsible for the acts of any joint account holder. Anyone enrolling represents that he or she is the primary account holder and is authorized to enroll in the service. Anyone using the Electronic Services represents that he or she has full authority to use the services and to engage in any action taken by him or her. For business and organizational accounts, the Electronic Services may be established by any authorized user of the account holder. Any joint account holder or an authorized user, acting alone, may affect transactions through the Electronic Services.

Electronic Funds Transfer Services (EFTs)

  1. ATM Transactions

    You may use your ATM card (Card) and Personal Identification Number (PIN) in automated teller machines within the Credit Union Network, CashPoints®, Allpoint®, or other ATM networks we designate. At the present time, you may use your card to make the following transactions on your accounts:
    • Withdraw cash from your savings, or checking accounts.
    • Transfer funds between your savings, checking accounts or loan accounts.
    • Make account balance inquires.

    The maximum amount that you may withdraw from an ATM on any one day is $500 unless we inform you of other limits. Transactions made at ATMs other than in the Credit Union Network may be subject to a surcharge.

  2. Visa Debit Card

    You may use your Visa Debit Card to purchase goods and services any place your Card is honored by participating merchants, including Point of Sale (POS) terminals within the networks or such other POS terminals as the Credit Union may designate. Funds to cover your Card purchases will be deducted from your checking account. If the balance in your account is not sufficient to pay the transaction amount, the Credit Union may treat the transaction as an overdraft request pursuant to the Overdraft Service or may terminate all services under the Agreement. There is a $2,000 daily limit on POS purchase transactions. The Credit Union reserves the right to refuse any transaction which would draw upon insufficient funds, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. The Credit Union may set other limits on the amount of any transaction, and you will be notified of those limits. The Credit Union may refuse to honor any transaction for which you do not have sufficient available verified funds and have not “opted-in” to Overdraft Protection.

  3. Digital Banking

    Upon approval, you may use an internet-connected device to access your accounts through a service we call Digital Banking. This service is accessible 24/7, though it may occasionally be unavailable during brief periods for maintenance. To access this service, you will need an internet-connected device, such as a personal computer, and a web browser (such as Google Chrome, Microsoft Edge, Safari, etc.). Visit our website at www.SummitCU.org using most any modern, secure internet browser and press the Login button in the upper-right corner. As an alternative to an internet browser, you may also access this service using our app on most any modern Android or Apple device. To log-in, you will be required to provide a unique Username and a password. You may also be required to authenticate the login using a secondary-factor, such as by relaying a code contained in a text or e-mail message. You are responsible for the security of your password and for the installation, maintenance, operation, and security of your device, internet access, and any necessary software. The Credit Union will not be responsible for any issues related to your device, internet access, or any necessary software.

    1. Digital Banking Transactions

      At the present time, you may use Digital Banking to:
      • Transfer funds between your savings, checking, and loan accounts, as allowed, including loan payments.
      • Review savings and checking account balances, transaction history, and dividend information.
      • Review loan account balance, transaction history, payment due dates.
      • Request withdrawals from a savings, checking, or line of credit account to be mailed to you by check.
      • Aggregate balances and information from your accounts at other financial institutions.
      • Reorder checks.
      • Stop payments on a check.
      • Make bill payments from your checking account using the Bill Payer service.
      • Transfer funds from your Credit Union account to accounts at other financial institutions (Account-to-Account Transfers).
      • Advance funds from a line of credit.
      • Setup and manage transaction alerts on your account(s).
      • Review recent statements.
      • View your credit score. You may opt out of this service by contacting us.

    Transactions involving your savings and checking accounts will be subject to the terms of your Membership and Account Agreement. Transactions involving your loan accounts will be subject to your applicable Loan Agreement and Disclosures.

  4. Digital Banking Limitations & Requirements

    The following limitations and requirements on Digital Banking transactions may apply:

    • Transaction Authorization

      You authorize us to debit your account for any transactions processed through Digital Banking or other Electronic Service, and for any fees incurred as allowed by law. You authorize us to initiate any reversing entry or reversing file, and to debit your accounts at the Credit Union or elsewhere, in order to correct any erroneous transaction. You agree to cooperate with any action to reverse a transaction that was made in error and to offset any benefit you receive against any loss we suffer.

    • Transfers

      You may make funds transfers between accounts of yours as often as you like. However, transfers from your savings, or money market accounts will be limited to a total of six (6) in any one month. You may transfer or withdraw up to the available balance in your account or up to the available credit limit on a line of credit at the time of the transfer, except as limited under this Agreement or your deposit or loan agreements. The Credit Union reserves the right to refuse any transaction that would draw upon insufficient or unavailable funds, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. The Credit Union may set other limits on the amount of any transaction and you will be notified of those limits.

    • Account Information

      The account balance and transaction history may be limited to recent account information. Availability of funds for transfer or withdrawal may be limited due to the processing time required for ATM deposit transactions and our Funds Availability Policy.

  5. Bill Payer

    When you apply for our bill payment service, Bill Payer, you will designate your checking account as the account from which payments that you authorize will be deducted. Then, you can designate merchants, institutions, or individuals that you would like to pay. You will not be permitted to designate governmental agencies or courts; and, all payees must be in the United States. We reserve the right to not allow the designation of a particular merchant or institution.

    1. Bill Payer Transactions

      You authorize us to process Bill Payer transactions from your checking account. You or any persons who you have authorized to use your Bill Payer service can perform the following Bill Payer transactions:
      • Make Bill Payments
        Pay any designated merchant, institution or individual in accordance with this agreement, a fixed recurring amount or a variable amount from your designated checking account.
      • Obtain Information
        Obtain information (payee information, payment status information, etc.) about your bill payment account status.

    2. Payment Transactions

      You may use Bill Payer to initiate single or recurring bill payment transactions. Single payments are payments initiated today with today's transfer date. Payments can be canceled or changed through Bill Payer until funds are withdrawn from the account. Recurring payments are payments that reoccur on a preset date with a fixed amount. You have the option in Bill Payer to set recurring payments to continue indefinitely or to stop on a specific date.

    3. Number and Authorized Payees

      There is no limit on the number of payments or payees you may authorize. You may not make payments to federal, state or local governments or other categories of payees we designate from time to time. When you submit a Bill Payer transaction, you authorize us to transfer funds from your checking account. We will process Bill Payer transactions only to those payees the Credit Union has designated, payees you authorize and payees for whom the Credit Union has the proper payee member number. The Credit Union will not process any Bill Payer transfer if we know the required transaction information is incomplete. In any event, the Credit Union will not be liable for any transaction that contains incorrect information that the Credit Union was not responsible for entering or knowing. If there are insufficient funds in your account to process the Bill Payer transaction, we may refuse to process the transaction or we may process the transaction and transfer funds from any Overdraft Privilege account you have authorized. The Credit Union reserves the right to refuse to process transactions that reasonably appear to the Credit Union to be fraudulent or erroneous.

    4. Processing Bill Payer Transactions

      The amount of your requested bill payment will be deducted from your account on the Scheduled Payment Date. A maximum dollar limit of $9,999.99 per transaction applies or $2,500.00 to Person-to-Person transactions. The Credit Union will process your bill payment within one (1) business day of the date you schedule for payment. You must have sufficient funds available to cover your payment on the Scheduled Payment Date. It is your responsibility to schedule your Bill Payer transactions in such a manner that your obligations will be paid on time. You should enter and submit your Bill Payer transactions at least ten (10) business days prior to the payment due date. If you do not allow sufficient time, you assume full responsibility for any late payments and/or finance charges that may be imposed as a result of your failure to submit a timely Bill Payer transaction. You will be notified if a payment fails, and the bill payment service will automatically attempt to retry the payment on the next business day. If the payment is successful on the next day, you will not be notified again. If the payment fails on the retry, you will be notified a second time.

    5. Canceling or Changing Bill Payer Transactions

      Payments designated as single transactions cannot be stopped, canceled or changed once a payment is withdrawn from the account. You may cancel Recurring Bill Payer transactions by following the Bill Payer instructions. If you discover an error or want to change a transaction (e.g. payment date or payment amount) for a Bill Payer transaction you have already submitted, you may electronically edit or cancel your transaction through Bill Payer. Your cancellation or change request must be submitted through Bill Payer before the payment is withdrawn from the account. If your transaction is not canceled in a timely manner, you will be responsible for the payment. If you wish to place an oral stop payment on a recurring Bill Payer transaction, the Credit Union must receive your oral stop payment request at least three (3) business days before the Scheduled Payment Date. You may call the Credit Union at 336-662-6200 to request a stop payment. If you call the Credit Union, you may be required to confirm your stop payment request in writing within 14 days after the call.

  6. Digital Banking App

    Our Digital Banking app is a personal financial information management service that allows you to access account information and conduct transactions using compatible and supported smart phones and/or other compatible and supported wireless devices. We reserve the right to modify the scope of the Digital Banking app services at any time. We reserve the right to refuse to make any transaction you request through the Digital Banking app. You agree and understand that the Digital Banking app may not be accessible or may have limited utility over some mobile telephone networks, such as while roaming.

    1. Digital Banking App Transactions

      At the present time, you may use the Digital Banking app to:
      • Transfer funds between your savings, checking, and loan accounts, as allowed, including loan payments.
      • Review savings and checking account balance, transaction history, and dividend information.
      • Review loan account balance, transaction history, payment due dates.
      • Make bill payments from your checking account using Bill Payer.
      • Make Mobile Check Deposit transactions.
      • Transfer funds to and from accounts at other financial institutions (“Account-to-Account Transfers).
      • Aggregate balances and accounts from other financial institutions.
      • Locate branches, Surcharge-free ATMs, and CO-OP Shared Branches.
      • Send a personal payment to or request a personal payment from most anyone with a debit card.
      • View your credit score. You may opt out of this service by contacting us.
      • View your monthly statements electronically (e-statements).

      When you register for the Digital Banking app, designated accounts and payees (or billers) linked to your account through Digital Banking will be accessible through the app.

    2. Use of Services

      The Digital Banking app will not work unless you use it properly. You accept responsibility for making sure that you understand how to use the Digital Banking app before you actually do so, and you use the Digital Banking app in accordance with the online instructions posted on our website. You also accept responsibility for making sure that you know how to properly use your wireless device and the Digital Banking app software (“software”) required to use the Service. The Software is provided by a service provider not affiliated with the Credit Union and you are solely responsible for entering a license agreement to use the software. We will not be liable to you for any losses caused by your failure to properly use the Digital Banking app software or your wireless device. You may experience technical or other difficulties related to the Digital Banking app that may result in loss of data, personalization settings or other Digital Banking service interruptions. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user data, communications or personalization settings in connection with your use of the Digital Banking app. We assume no responsibility for the operation, security, or functionality of any wireless device or mobile network which you utilize to access the Digital Banking app. Financial information shown on the Digital Banking app reflects the most recent account information available through the Digital Banking app. You agree that we will not be liable for any delays in the content, or for any actions you take in reliance thereon. If you need current account information you agree to contact us directly.

    3. Access to Accounts

      By enrolling in the Digital Banking app, you certify you are an owner, joint owner, or custodian on the accounts represented in your enrollment. You understand that all owners of your accounts or anyone with whom you share your Username and/or Password will be an Authorized User, and that authority will be considered unlimited in amount and manner with full authority to perform all transactions relating to the stated accounts, until you notify the Credit Union, in writing of the revocation of such authority. You agree that you are, and will remain, fully responsible for any transactions made by such persons on your accounts except transactions that occur after the Credit Union has been notified of any revocation of authority and has had a reasonable opportunity to act upon such notice.

    4. Relationship to Other Agreements

      You agree that when you use the Digital Banking app, you will remain subject to the terms and conditions of all your existing agreements with us or any service providers of yours, including service carrier or provider and that this Agreement does not amend or supersede any of those agreements. You understand that those agreements may provide for fees, limitations and restrictions which might impact your use of the Digital Banking app (for example, your mobile service carrier or provider may impose data usage or text message charges for your use of or interaction with the Digital Banking app, including while downloading the Software, receiving or sending Digital Banking app text messages, or other use of your Wireless device when using the Software or other products and services provided by the Digital Banking app), and you agree to be solely responsible for all such fees, limitations and restrictions. You agree that only your mobile service carrier or provider is responsible for its products and services. Accordingly, you agree to resolve any problems with your carrier or provider directly with your carrier or provider without involving us. You also agree that if you have any problems with the Digital Banking app, you will contact us directly.

    5. Digital Banking App Limitations and Conditions

      When you use the Digital Banking app to access accounts, you agree to the following limitations and conditions:
      1. Account Ownership/Accurate Information
        You represent that you are the legal owner of the accounts and other financial information which may be accessed via the Digital Banking app. You represent and agree that all information you provide to us in connection with the Digital Banking app is accurate, current and complete, and that you have the right to provide such information to us for the purpose of operating the Digital Banking app. You agree to not misrepresent your identity or your account information. You agree to keep your account information up to date and accurate.
      2. Proprietary Rights
        You may not copy, reproduce, distribute, or create derivative works from this content. Further, you agree not to reverse engineer or reverse compile any Digital Banking app technology, including, but not limited to, any Software or other mobile phone applications associated with the Digital Banking app.
      3. User Conduct
        You agree not to use the Digital Banking app or the content or information delivered through the Digital Banking app in any way that would: (a) infringe any third-party copyright, trademark, trade secret, or other proprietary rights or rights of publicity or privacy, including any rights in the Software; (b) be fraudulent or involve the sale of counterfeit or stolen items, including, but not limited to, use of the Digital Banking app to impersonate another person or entity; (c) violate any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); (d) be false, misleading or inaccurate; (e) create liability for us or our affiliates or service providers, or cause us to lose (in whole or in part) the services of any of our service providers; (f) be defamatory, trade libelous, unlawfully threatening or unlawfully harassing; (g) potentially be perceived as illegal, offensive or objectionable; (h) interfere with or disrupt computer networks connected to the Digital Banking app; (i) interfere with or disrupt the use of the Digital Banking app by any other user; or (k) use the Digital Banking app in such a manner as to gain unauthorized entry or access to the computer systems of others.
      4. No Commercial Use or Resale
        You agree that the Digital Banking app is for personal use only. You agree not to resell or make commercial use of the Digital Banking app.
      5. Indemnification
        Unless caused by our intentional misconduct or gross negligence, you agree to protect and fully compensate us and service providers from any and all third-party claims, liability, damages, expenses and costs (including, but not limited to, reasonable attorney fees) caused by or arising from your improper use of the Digital Banking app software or your infringement, or infringement by any other user of your account, of any intellectual property or other right of anyone.
      6. Additional Service Limitations
        Neither we nor our service providers can always foresee or anticipate technical or other difficulties related to the Digital Banking app. These difficulties may result in loss of data, personalization settings or other Digital Banking interruptions. Neither we nor any of our service providers assume responsibility for the timeliness, deletion, undelivered or failure to store any user data, communications or personalization settings in connection with your use of the Digital Banking app. Neither we nor any of our service providers assume responsibility for the operation, security, functionality or availability of any Wireless device or mobile network which you utilize to access the Digital Banking app. You agree to exercise caution when utilizing the Digital Banking app on your Wireless device and to use good judgment and discretion when obtaining or transmitting information. Financial information shown on the Digital Banking app reflects the most recent account information available through the Digital Banking app, and may not be current. You agree that neither we nor our service providers will be liable for any delays in the content, or for any actions you take in reliance thereon. If you need current account information you agree to contact us directly.

  7. Call 24 (Audio Response)

    If we approve the Call 24 Audio Response (Call 24) for your accounts, a personal, four-digit access code will be issued to you. You must use your access code along with your account number to access your accounts. At the present time you may use the Call 24 service to:
    • Transfer funds between your Line of Credit or Visa account, savings, checking, and loan accounts.
    • Obtain balance information, account history on your account, cleared check information, and text information.
    • Make loan payments from savings or checking accounts.
    • Other transactions as offered and permitted in the future.

    The Call 24 service will be available for your convenience seven days per week. This service may be interrupted for a short time each day for data processing. While there is no limit to the number of inquiries, transfers, or withdrawal requests you may make in any one day, there are limitations on transactions you make per telephone calls. While there is no limit to the number of inquiries, transfers from a savings account will be limited to six in any one month. No transfer or withdrawal may exceed the available funds in your account. The Credit Union reserves the right to refuse any transaction that would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. All checks are payable to you as a member and will be mailed to your address of record. The Credit Union may set other limits on the amount of any transaction, and you will be notified of those limits. The Credit Union may refuse to honor any transaction for which you do not have sufficient available verified funds. The system will discontinue service after three unsuccessful attempts to enter a transaction. The Credit Union may impose a fee for excess withdrawals from your savings account. For details, see the Fees and Limits Schedule on the Credit Union’s website.

  8. Electronic Check Transactions

    You authorize us to honor any electronic check conversion transaction and re-presented check fee debit transactions you authorize (“electronic check transactions”). You agree that your authorization for an electronic check transaction occurs when you initiate such a transaction after receiving any notice regarding the merchant’s right to process the transaction, including any written sign provided by the merchant at the time of your transaction. All terms governing electronic funds transfer services will apply to electronic check transactions, except the $50 and $500 limits of liability for any unauthorized transactions in Section 3 Member Liability. You remain responsible for notifying us of any unauthorized electronic check transaction shown on your statement.

  9. Preauthorized Electronic Funds Transfers and Direct Deposit

    Preauthorized electronic funds transfers may be made into or from your Credit Union accounts. These may include preauthorized electronic funds transfers made to an account from a third party (such as Social Security or your employer) or from an account to a third party (such as a mortgage company or insurance premium payment, excluding bill payment transactions). If electronic funds transfers are made into or from your account, those payments may be affected by a change in your account status or if you transfer or lose your account. Upon instruction of (i) your employer, (ii) the Treasury Department, or (iii) other financial institutions, the Credit Union will accept direct deposits of your paycheck or of federal recurring payments, such as Social Security.

Conditions of Card Use

The use of your Card and Account are subject to the following conditions:

  1. Ownership of Cards

    Any Card or other device which we supply to you is our property and must be returned to us (or to any person whom we authorize to act as our agent, or to any person who is authorized to honor the Card), immediately according to instructions. The Card may be repossessed at any time at our sole discretion without demand or notice. You cannot transfer your Card or Account to another person. You may not use the Card for any illegal or unlawful transaction, and we may decline to authorize any transaction that we believe poses an undue risk of illegality or unlawfulness.

  2. Honoring the Card

    Neither we nor merchants authorized to honor the Card will be responsible for the failure or refusal to honor the Card or any other device we supply to you. If a merchant agrees to give you a refund or adjustment, you agree to accept a credit to your Account in lieu of a cash refund.

  3. Security Access Code

    The personal identification number (PIN) or access code that you select is for your security purposes. The access code is confidential and should not be disclosed to third parties or recorded. You are responsible for safekeeping your access code. You agree not to disclose or otherwise make your access code available to anyone not authorized to sign on your accounts. If you authorize anyone to have or use your access code, you understand that person may use the online or mobile banking service to review all of your account information and make account transactions. Therefore, we are entitled to act on transaction instructions received using your access code and you agree that the use of your access code will have the same effect as your signature authorizing transactions. If you authorize anyone to use your access code in any manner that authority will be considered unlimited in amount and manner until you specifically revoke such authority by notifying the Credit Union and changing your access code immediately. You are responsible for any transactions made by such persons until you notify us that transactions and access by that person are no longer authorized and your access code is changed. If you fail to maintain or change the security of these access codes and the Credit Union suffers a loss, we may terminate your electronic funds transfer and account services immediately.

  4. Foreign Transactions

    Purchases and cash advances made in foreign countries will be billed to you in US dollars. The currency conversion rate for international transactions as established by Visa International, Inc. is a rate selected by Visa from the range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate Visa itself receives, or the government-mandated rate in effect for the applicable central processing date. If there is a currency conversion, you will be charged a foreign transaction fee of 1% of the transaction amount for any card transaction made in a foreign country.

  5. Illegal Use of Internet Gambling

    You agree that all transactions that you initiate by use of your Visa Debit Card are legal in the jurisdiction where you live and/or where the transaction occurred. Internet gambling may be illegal in the jurisdiction in which you are located, including the United States. Your Card may only be used for legal transactions. Display of a payment card logo by an online merchant does not mean that internet gambling transactions are lawful in all jurisdictions in which you may be located. We have restricted all online gambling transactions with the Card.

  6. Non-Visa Checking Transactions Processing

    We have enabled non-Visa debit transaction processing. This means you may use your Visa debit card on a PIN-Debit Network* (a non-Visa network) without using a PIN. The non-Visa debit network(s) for which such transactions are enabled are the STAR Network. Examples of the types of actions that you may be required to make to initiate a Visa transaction on your Visa debit card include signing a receipt, providing a card number over the phone or via the Internet, or swiping the card through a point-of-sale terminal. Examples of the types of actions you may be required to make to initiate a transaction on a PIN-Debit Network include initiating a payment directly with the biller (possibly via telephone, Internet, or kiosk locations), responding to a logo displayed at a payment site and choosing to direct payment through that network, and having your identity verified using known information derived from an existing relationship with you instead of through use of a PIN. The provisions of your agreement with us relating only to Visa transactions are not applicable to non-Visa transactions. For example, the additional limits on liability (sometimes referred to as Visa's zero-liability program) and the streamlined error resolution procedures offered on Visa debit card transactions are not applicable to transactions processed on a PIN-Debit Network and the liability rules for other EFTs in the Section 3 Member Liability will apply. Visa rules generally define PIN-Debit Network as a non-Visa debit network that typically authenticates transactions by use of a personal identification number (PIN) but that is not generally known for having a card.

Member Liability

You are responsible for all transfers you authorize using EFT services under this Agreement. If you permit other persons to use an EFT service, Card, or access code, you are responsible for any transactions they authorize or conduct on any of your accounts. For EFT transactions on a consumer deposit account, under this Agreement, you are responsible for all transactions you authorize using any electronic services. For consumer Accounts, transactions by family members or friends that you allow on your Account are authorized by you. If you permit other persons to use your access code, you are responsible for any transactions they authorize or conduct on any of your accounts.

Tell us at once if you believe anyone has used your Account, Card or access code and accessed your accounts without your authority or if you believe that an electronic funds transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. For Visa Debit Card transactions, if you notify us of your lost or stolen card, you may not be liable for any losses. These liability limits will apply, provided you promptly notify us and were not grossly negligent or fraudulent in handling your Visa Debit Card and you provide us with a written statement regarding your unauthorized Visa Debit Card claim, otherwise the following liability limits may apply. For all other EFT transactions except electronic check transactions, if you tell us within two business days, you can lose no more than $50 if someone accessed your account without your permission. If you do not tell us within two (2) business days after you learn of the unauthorized use of your account or EFT service, and we can prove that we could have stopped someone from accessing your account without your permission if you had told us, you could lose as much as $500. Your liability for unauthorized line of credit transactions through an EFT service is $50.

Also, if your statement shows EFT transfers that you did not make including made by debit card, access code or other means, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may be liable for up to the full amount of the loss if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods.

If you believe your Card has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call 336-662-6200 or 800-632-0210 or write to Summit Credit Union, 8210 West Market Street, Greensboro, NC 27409.

Business Days

Our business days are Monday through Friday. Scheduled holidays are not included.

Fees

There are certain fees for electronic fund transfer services as set forth in the Fees and Limits Schedule which is available on our website. From time to time, the fees may be changed. We will notify you of any changes as required by law. If you use an ATM that is not operated by us, you may be charged an ATM surcharge by the ATM operator or an ATM network utilized for such a transaction. The ATM surcharge will be debited from your account if you elect to complete the transaction. You may not use the Card for any illegal or unlawful transactions and we may decline to authorize any transaction that we believe poses an undue risk of illegality or unlawfulness. If you conduct an ATM or Debit Card transaction and you have provided an opt-in for Overdraft Privilege or you conduct any other an electronic funds transfer and overdraw your account, you agree to pay an overdraft fee as set forth in the Fees and Limits Schedule.

Right to Receive Documentation

  1. Periodic Statements

    Transfers and withdrawals transacted through any electronic funds transfer will be recorded on your periodic statement provided by mail or electronically. You will receive a statement monthly unless there is no transaction in a particular month. In any case, you will receive a statement at least quarterly. You may request that your statement be provided electronically. You understand and agree that statements are made available to you on the date they are mailed to you or an electronic statement is available for your access. Images of Credit Union checks cashed at a Credit Union branch or checks that are returned are not available for viewing in Digital Banking.

  2. Direct Deposits

    If you have arranged to have a direct deposit made to your account at least once every 60 days from the same source and you do not receive a receipt (such as a pay stub), you can find out whether or not the deposit has been made by calling 336-662-6200 or by writing to Summit Credit Union, 8210 West Market Street, Greensboro, NC 27409.

  3. Terminal Receipt

    You may request a receipt at the time you make any transaction (except inquiries) involving your account using an ATM or point of sale terminal.

  4. Account Information Disclosure

    We will maintain the confidentiality and privacy of your account information in accordance with our Privacy Policy. However, we will disclose information to third parties about your account or the electronic fund transfers you make in the following limited circumstances:
    • As necessary to complete transfers,
    • To verify the existence of sufficient funds to cover specific transactions upon the request of a third party, such as a credit bureau or merchant,
    • To comply with government agency or court orders, and
    • If you give us your express permission.

Preauthorized Electronic Fund Transfers

  1. Cancellation Rights

    If you have authorized the Credit Union to originate regular electronic fund transfers from (or to) your account at the Credit Union, you or the Credit Union may cancel that request at any time until funds are withdrawn from the account. This request may be made orally or in writing. If you order us to cancel one of these payments three business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages only if accurate information was provided to us.

  2. Liability

    The Credit Union may charge a fee for each stop payment order requested, as set forth in the Fees and Limits Schedule. If payment is stopped, you may remain liable to any person, including the Credit Union, despite the stop payment order. You agree to indemnify and hold the Credit Union harmless from all costs, including attorney fees, damages or claims related to the Credit Union's action in refusing payment, including claims of any multiple party account owner, payee, or endorsee in failing to stop payment as a result of incorrect information provided by you.

Credit Union's Liability for Failure to Make Transfers

If we do not complete a transaction to or from your consumer account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. Our sole responsibility for an error in a transaction will be to correct the error and in no case will we be liable for any indirect, special, incidental, or consequential damages. In states that do not allow the exclusion or limitation of such damages, our liability is limited to the extent permitted by applicable law. The Credit Union will not be liable for the following:

  • If, through no fault of ours, you do not have sufficient funds in your account to complete the transaction, your account is inactive, or the transaction would exceed the credit limit on your line of credit, if applicable.
  • If you used the wrong account or Password, you have not properly followed any applicable service or Credit Union user instructions for making Bill Payer or Digital Banking transactions.
  • If your personal computer malfunctioned or the phone lines were not working properly or the Credit Union computer system was not working properly and such problem(s) should have been apparent when you attempted your transaction.
  • If circumstances beyond our control (such as fire, flood, telecommunication outages or strikes, equipment or power failure) prevent making the transaction.
  • If the funds in your account are subject to an administrative hold, legal process or other claim.
  • If you have not given the Credit Union complete, correct and current instructions so the Credit Union can process the transaction.
  • If, through no fault of ours, a Bill Payer or Digital Banking transaction does not reach a particular payee due to changes in the payee address, account number or otherwise; the time you allow for payment delivery was insufficient; payment is lost in the mail or the payee failed to process a payment correctly or in a timely manner and a fee, penalty, or interest charge is assessed against you.
  • If an error was caused by a system beyond the Credit Union's control such as a telecommunications system, an Internet Service Provider, any computer virus or problems related to software not provided by the Credit Union.
  • If there are other exceptions as established by the Credit Union.

Termination of Electronic Fund Transfer Services

You agree that we may terminate your electronic fund transfer services, if you or any authorized user of your electronic fund transfer services or access code breaches this or any other agreement with us, or if we have reason to believe that there has been an unauthorized use of your Card or access code. You or any other party to your account can terminate this Agreement by notifying us in writing. Termination of service will be effective the first business day following receipt of your written notice. Termination of this Agreement will not affect the rights and responsibilities of the parties under this Agreement for transactions initiated before termination.

Notices

The Credit Union reserves the right to change the terms and conditions upon which this service is offered. The Credit Union will mail notice to you at least 21 days before the effective date of any change, as required by law. Use of this service is subject to existing regulations governing the Credit Union account and any future changes to those regulations.

EFT Billing Errors on Consumer Accounts

For consumer accounts, in case of errors or questions about your electronic funds transfer transactions under this Agreement, contact the Credit Union as soon as you can by telephone at 336-662-6200 or by writing to Summit Credit Union, 8210 West Market Street, Greensboro, NC 27409. We must hear from you no later than 60 days after we sent the first statement on which the problem appears.

  • Tell us your name and account number.
  • Describe the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  • Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.

We will tell you the results of our investigation within ten business days after we hear from you and will correct any error promptly. For errors related to transactions occurring within 30 days after the first deposit to the account (new accounts), we will tell you the results of our investigation within 20 business days. If we need more time, however, we may take up to 45 days to investigate your complaint or question (90 days for POS transaction errors, new account transaction errors, or errors involving transactions initiated outside the United States).

If we decide to do this, we will re-credit your account within five business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten business days, we may not re-credit your account. If we decide after our investigation that an error did not occur, we will deliver or mail to you an explanation of our findings within three business days after the conclusion of our investigation. If we have given you provisional credit prior to our investigation and later we find that no error occurred, we have the right to withdraw the amount of the provisional credit given from any of your Credit Union accounts. If you request, we will provide you copies of documents (to the extent possible without violating other members' rights to privacy) relied upon to conclude that the error did not occur.

If you have questions about your account including check transactions, your responsibilities to examine your statements and notify us of errors are governed by this Membership and Account Agreement.

ATM Safety Notice

The following information is a list of safety precautions regarding the use of Automated Teller Machine (ATM) and Night Depos it Facilities.

  • Be aware of your surroundings, particularly at night.
  • Consider having someone with you when the ATM or night deposit facility is used after dark.
  • If another person is uncomfortably close to you at the time of your transaction, ask the person to step back before you complete your transaction.
  • Refrain from displaying your cash at the ATM or night deposit facility. As soon as your transaction is completed, place your money in your purse or wallet. Count the cash later in the safety of your car or home.
  • If you notice anything suspicious at the ATM or night deposit facility, consider using another ATM or night deposit facility or coming back later. If you are in the middle of a transaction and you notice something suspicious, cancel the transaction, take your ATM access device or deposit envelope, and leave.
  • If you are followed after making a transaction, go to the nearest public area where people are located.
  • Do not write your personal identification number on your ATM card.
  • Report all crimes to law enforcement officials immediately.

Mobile Check Deposit Service

  1. Operation of Service

    1. Mobile Check Deposit Process

      If we approve the Mobile Check Deposit Service (‘Service’) for you, you must use your Password with your Login to access your accounts. You may photograph an image of checks with your mobile device creating an electronic image and you may transmit the electronic image that the Credit Union will deposit to your account. The Credit Union may, in its discretion, convert items meeting the Credit Union's required standards into substitute checks to facilitate the deposit and collection of such items. You agree that the manner in which checks are cleared or presented for payment shall be determined by Credit Union, in its sole discretion. We reserve the right to select the clearing agents through which we clear checks.

    2. Funds Availability

      Funds from items deposited through the Service will be available in accordance with the Credit Union’s Funds Availability Policy disclosure above in this Agreement, as amended from time to time, which is incorporated herein by reference. You agree that the imaging and transmitting of checks alone does not constitute receipt by Credit Union. Also, acknowledgment of receipt or delivery does not constitute an acknowledgment by Credit Union that the transmission of a check or items does not contain errors or that funds will be available. Checks deposited though Mobile Check Deposit are not received by the Credit Union until we have acknowledged receipt and provided credit to your account.

    3. Deposit Limitations

      You may use Mobile Check Deposit to deposit no more than a total of $4,000 per day. However, your individual limit may be less than $4,000 depending on your relationship with the Credit Union.

    4. Deposit Acceptance

      You agree that Credit Union may at any time, in its sole discretion, refuse to accept deposits of checks from you via Mobile Check Deposit session. In the event that the Service is interrupted or are otherwise unavailable, you may deposit checks in-person at a Credit Union branch or via night drop or mail or other contractually acceptable method.

  2. Member Account

    1. Member Account

      You must designate a Credit Union savings or checking as the settlement account to be used for the purposes of settling, transactions requested in connection with the Service. We will provide you with details of each specific transaction. You will be responsible for reviewing and balancing of any settlement account.

    2. Responsibility for Imaging

      You are solely responsible for imaging deposit items, accessing the Service from the Credit Union, and for maintaining your imaging equipment. You will be responsible for the payment of all telecommunications expenses associated with the Service. Credit Union shall not be responsible for providing or servicing any equipment for you.

    3. Deposit Requirements

      You agree that you will only use the Service to deposit checks drawn on financial institutions within the United States, excluding its territories. For checks not falling within this requirement you must deposit those checks in person, using a night drop facility or by U.S. Mail. You agree that each check you deposit through the Service will meet the image quality standards that we specify in online instructions or in this Agreement.

    4. Check Retention & Destruction

      You agree that all checks belong to you and not to the Credit Union and that those items shall be handled in accordance with this Agreement. After our receipt of a deposit transmission we will acknowledge by electronic means our receipt of such transmission. Your electronic transmission is subject to proof and verification. You will retain the original of all imaged checks that have been deposited via Mobile Check Deposit for a reasonable period of time in order to verify settlement and credit or to balance periodic statements, but in no case beyond forty-five (45) days from the date processed. It is your responsibility to properly destroy and dispose of such original checks after such time. During the period that you maintain any original checks, you understand and agree that you must use a high degree of care to protect these original checks against security risks. These risks include, without limitation, (i) theft or reproduction of the original checks (including by employees) for purposes of presentment for deposit of these original checks (e.g., after the original checks have already been presented for deposit via the Service) and (ii) unauthorized use of information derived from the original checks. When you dispose of any original checks, you understand and agree that you must use a high degree of care when selecting and implementing disposal procedures to ensure that the original checks are not accessed by unauthorized persons during the disposal process and, once destroyed, the original checks are no longer readable or capable of being reconstructed.

    5. Deposit Prohibitions

      You agree not to deposit, or attempt to deposit, or allow others, either directly or indirectly, to deposit, or attempt to deposit, by any means: (i) any substitute check, the original of which has already been presented for deposit via the Service; (ii) any image of a check that has already been deposited either as an original or as a substitute check; (iii) any original check, the substitute check of which has already been presented for deposit via Mobile Check Deposit; (iv) any check made payable (individually or jointly) to someone who is not an owner on your account; (v) any post-dated or stale-dated check; (vi) money orders, travelers checks, or gift checks; (vii) starter checks or counter checks; and (viii) state warrants or other instruments that are not checks. In the event that you, or any third party, makes, or attempts to make, a deposit in violation of this Subsection you agree to defend, indemnify, and hold Credit Union and its agents harmless from and against all liability, damage and loss arising out of any claims, suits, or demands brought by third parties or the Credit Union with respect to any such substitute check or original check. You agree that the aggregate amount of any items which are deposited more than once will be debited from your account, and to the extent funds in your account are insufficient to cover such amount, any balance shall be debited by Credit Union from any other deposit accounts with Credit Union in its sole discretion. You further acknowledge that you and not the Credit Union is responsible for the processing and handling of any original items which are imaged and deposited utilizing the Service and you assume all liability to the drawer of any item imaged using the service or liability arising from the Credit Union's printing of any substitute check from those images.

    6. Your Representations and Warranties

      You represent and warrant:
      • That you will comply with all federal and state laws, and rules and regulations applicable to deposit and check transactions, including those of the National Automated Clearing House for ACH transactions;
      • That all checks deposited through the Service are made payable to you;
      • That all signatures on each check are authentic and authorized; and
      • That each check has not been altered.

      In the event you breach any of these representations or warranties, you agree to defend, indemnify and hold Credit Union and its agents harmless from and against all liability, damages and loss arising out of any claims, suits or demands brought by third parties or the Credit Union with respect to any such breach. You further authorize the Credit Union to charge your account for the amount of any such demand, claim or suit that constitutes a breach of warranty claim under the provisions of the Uniform Commercial Code.

    7. Financial Responsibility

      You understand that you remain, solely and exclusively responsible for any and all financial risks, including, without limitation, insufficient funds associated with accessing the Service. The Credit Union shall not be liable in any manner for such risk unless Credit Union fails to follow the procedures described in materials for use of the Service. You assume exclusive responsibility for the consequences of any instructions you give to the Credit Union, for your failures to access the Service properly in a manner prescribed by the Credit Union, and for your failure to supply accurate input information, including, without limitation, any information contained in an application.

    8. Account Reconciliation

      You will verify and reconcile any out-of-balance condition, and promptly notify the Credit Union of any errors within the time periods established in this Membership and Account Agreement after receipt of your account statement. If notified within such period, the Credit Union shall correct and resubmit all erroneous files, reports, and other data at the Credit Union's then standard charges, or at no charge, if the erroneous report or other data directly resulted from the Credit Union's error.

  3. Credit Union's Obligations

    1. Financial Data

      We will review and process your electronic file through a batch processing one time per day. The Credit Union agrees to transmit all the financial data under its control required to utilize the Service selected by you and to act on appropriate instructions received from you in connection with such Service. The Credit Union shall exercise due care in seeking both to preserve the confidentiality of the user number, password, test key, or other code or identifier and to prevent the use of the Service by unauthorized persons (and in this connection it is understood and agreed that implementation by the Credit Union of its normal procedures for maintaining the confidentiality of information relating to its members, and where practicable the obtaining by the Credit Union from any third parties engaged in the installation, maintenance and operation of the system of similar undertakings, shall constitute fulfillment of its obligation to exercise due care) but shall not otherwise be under any liability or have any responsibility of any kind for any loss incurred or damage suffered by you by reason or in consequence of any unauthorized person gaining access to or otherwise making use of the Service. You assume full responsibility for the consequences of any misuse or unauthorized use of or access to the Service.

    2. Service Availability

      You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

    3. Exception Items

      When we review and process your electronic file, we may reject any electronic image that we determine to be ineligible for the service ("Exception Item") including, without limitation, electronic images of items drawn on banks located outside the United States, items drawn on U.S. Banks in foreign currency, electronic images that are illegible (due to poor image quality or otherwise), electronic images of items previously processed, electronic images previously converted to substitute checks, and electronic images with unreadable MICR information. We will notify you of any Exception Items. You agree that if you wish to attempt to deposit any Exception Item to any of your accounts with Credit Union, you will only do so by depositing the original item on which the Exception Item is based. You acknowledge and agree that even if you do not initially identify an electronic image as an Exception Item, the substitute check created by the Credit Union there from may nevertheless be returned to Credit Union because, among other reasons, the electronic image is deemed illegible by a paying bank. Credit Union's failure to identify an Exception Item shall not preclude or limit your obligations to Credit Union.

    4. Account Information

      We will provide you with daily transaction history via the Internet and the Online Branch service detailing items processed, return items, and deposit adjustments.

  4. Retention of Check Images

    Credit Union will retain any images of deposited items for six (6) years.

  5. Disclaimer of Warranties

    MEMBER ACKNOWLEDGES THAT THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE CREDIT UNION IS NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS IN OR TO ANY INFORMATION RESULTING FROM YOUR USE OF THE SERVICE. THE CREDIT UNION MAKES NO AND EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SERVICE INCLUDING THE WARRANTY OF TITLE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE CREDIT UNION DISCLAIMS ANY WARRANTIES REGARDING THE OPERATION, PERFORMANCE OR FUNCTIONALITY OF THE SERVICE (INCLUDING, WITHOUT LIMITATION, THAT THE SERVICE WILL OPERATE WITHOUT INTERRUPTION OR BE ERROR FREE). MEMBER FURTHER ACKNOWLEDGES THAT THERE ARE CERTAIN SECURITY, CORRUPTION, TRANSMISSION ERROR AND ACCESS AVAILABILITY RISKS ASSOCIATED WITH USING OPEN NETWORKS SUCH AS THE INTERNET AND/OR TELECOMMUNICATION LINES OR CIRCUITS. MEMBER HEREBY ASSUMES ALL RISKS RELATING TO THE FOREGOING.

  6. Credit Union's Liabilities

    1. Direct Damages

      THE CREDIT UNION'S LIABILITY SHALL BE LIMITED TO DIRECT DAMAGES SUSTAINED BY MEMBER AND ONLY TO THE EXTENT SUCH DAMAGES ARE A DIRECT RESULT OF THE CREDIT UNION'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT; PROVIDED THAT THE MAXIMUM AGGREGATE LIABILITY OF THE CREDIT UNION RESULTING FROM ANY SUCH CLAIMS SHALL NOT EXCEED ONE HUNDRED DOLLARS OR OTHERWISE REQUIRED BY LAW. IN NO EVENT SHALL THE CREDIT UNION BE LIABLE FOR SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND INCLUDING LOST PROFITS WHETHER OR NOT THE CREDIT UNION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. THE CREDIT UNION'S LICENSORS OR SUPPLIERS WILL NOT BE SUBJECT TO ANY LIABILITY TO MEMBER IN CONNECTION WITH ANY MATTER.

    2. Your Duty to Report Errors

      You will notify Credit Union of any errors, omissions, or interruptions in, or delay or unavailability of, the Services as promptly as practicable, and in any event within one business day after the earliest of discovery thereof, or the date discovery should have occurred through the exercise of reasonable care, and, in the case of any error, within fourteen (14) days of the date of the earliest notice to you which reflects the error. Your failure to notify Credit Union of any error, omission, or other discrepancy within seven (7) days from the date of a loss shall relieve Credit Union of any liability for such error, omission, or discrepancy.

    3. Credit Union's Performance

      You acknowledge and agree that Credit Union shall not be liable for any damages or loss of any kind resulting from any unintentional error or omission by Credit Union in performing the Service, in accordance with or unintentional deviation from the terms and conditions of this Agreement. You acknowledge that Credit Union's systems and procedures established for providing the Service are commercially reasonable.

    4. Limitation of Liability

      Credit Union shall have no liability to you, or any other person or entity for any loss, damage, cost, or expense arising out of this Agreement or the Service regardless of the form in which asserted, whether in contract, tort (including negligence), warranty, or any other legal or equitable grounds, and regardless of whether the remedies available fail of their essential purpose, except as provided by applicable law for any error or delay in performing the Service provided for in this Agreement , and we shall have no liability for not effecting a transaction, if:
      • We receive actual notice or have reason to believe that you filed or commenced a petition or proceeding for relief under any bankruptcy or similar law;
      • The ownership of funds involving a transaction is in question;
      • We suspect a breach of the security procedures;
      • We suspect that your account has been used for illegal or fraudulent purposes; or
      • We reasonably believe that a transaction is prohibited by federal law or regulation, or otherwise so provided in the Agreement.

      Credit Union will not be liable if you fail to report timely any error or discrepancy reflected in an account statement prepared by Credit Union, or if Member fails to report a breach of a security procedure. If Credit Union fails to perform under this Agreement in accordance with the standards set herein, Credit Union's liability for damages, losses, and other compensation owing to you will be limited as set forth above.

    5. Force Majeure

      The Credit Union shall not be responsible for liability, loss, or damage of any kind resulting from any delay in the performance of or failure to perform its responsibilities hereunder due to causes beyond the Credit Union's reasonable control.